Easy Returns & Refunds

At Imported Toy Store, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us so we can review the issue and help provide an appropriate solution.

1. Eligibility for Returns

A product may be eligible for a return or exchange if:

  • You received the wrong product
  • The product arrived damaged
  • The product is defective or does not function as described
  • The product has a significant issue that was not mentioned in the product description

Products must generally be returned in their original condition and packaging where applicable.

2. Products That Cannot Be Returned

For hygiene, safety, or other practical reasons, certain products may not be eligible for return once opened or used.
  • Used or damaged after delivery
  • Modified or altered
  • Returned without required accessories
  • Returned without original packaging where the packaging is necessary for the product
  • Damaged due to misuse, improper handling, or normal wear and tear

Eligibility may vary depending on the type of product and the reason for the return.

3. Reporting a Damaged or Incorrect Product

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.

To help us review your request, we may ask you to provide:

  • Your order number
  • Your name and contact information
  • Photos of the product
  • Photos of the packaging
  • A short video showing the issue, where appropriate

This information helps us determine the best solution.

4. Return Process

Please contact Imported Toy Store before sending a product back.

We will review your request and, if the return is approved, provide instructions for returning the product.

Please do not send products to an address without receiving return instructions from us first.

5. Exchanges

Where possible, we may offer a replacement or exchange for an eligible damaged, defective, or incorrect product.

Replacement availability depends on stock. If the same product is unavailable, we may discuss an alternative solution with you.

6. Refunds

If your refund request is approved, the refund method may depend on how the original order was paid.

Refunds may be issued through the original payment method or another suitable method agreed upon with the customer.

The time required for a refund to reach you may vary depending on the payment provider or financial institution.

7. Delivery Charges

Delivery charges may not be refundable unless the return is due to an error on our part, such as sending the wrong product, or another situation where a refund of delivery charges is appropriate.

Any applicable return delivery costs will be communicated to you before the return is processed.

8. Change of Mind

If you simply change your mind after purchasing a product, the order may not automatically qualify for a refund or return.

Any change-of-mind return will be considered based on the product’s condition, packaging, return eligibility, and our applicable return arrangements.

9. Refused or Failed Deliveries

If an order is refused or cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery arrangements or charges may apply.

Any refund in such circumstances will be considered after taking into account applicable delivery and processing costs.

10. Sale and Promotional Products

Products purchased during special promotions, discounts, or clearance offers may have different return or refund conditions.

Any specific conditions applicable to a promotional product will be communicated on the relevant product or offer page.

11. Fraudulent or Abusive Requests

We reserve the right to refuse a return or refund request where there is reasonable evidence of fraud, misuse, intentional damage, repeated abusive claims, or violation of our terms.

12. Policy Updates

We may update this Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.

Any changes will be posted on this page with an updated Last Updated date.

13. Contact Us

If you have questions about a return, exchange, or refund, please contact us:

Business Name: Imported Toy Store
Website: [https://importedtoystore.com/]
Email: [support@importedtoystore.com]
Phone / WhatsApp: [+923124918718]
Location: Pakistan