Your Privacy Matters to Us

At Imported Toy Store, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name
• Phone number
• Email address
• Billing and delivery address
• Order and purchase details
• Payment-related information
• Account information, if you create an account
• Messages or information you provide when contacting us
• Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm your purchases and provide order updates
• Contact you regarding your order or delivery
• Respond to your questions and customer support requests
• Process payments through available payment providers
• Improve our website, products, and shopping experience
• Prevent fraud, misuse, and unauthorised activity
• Maintain website security and functionality
• Send promotional or marketing messages where permitted and where you have agreed to receive them

3. Order and Delivery Information

When you place an order with Imported Toy Store, we need certain personal information to complete the purchase and deliver your products.

Your name, phone number, address, and other necessary order information may be shared with relevant delivery or logistics providers when required to fulfil your order.

4. Payments

We may use third-party payment providers to process payments. Imported Toy Store does not need to store your complete card or payment credentials on our website when these details are processed directly by a third-party payment provider.

Payment providers may collect and process information according to their own privacy policies and terms.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your shopping cart and preferences
• Keep you signed in where applicable
• Understand how visitors use our website
• Improve website performance
• Provide relevant website functionality

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Third-Party Services

Our website may use third-party services to support functions such as:

• Payment processing
• Website analytics
• Website security
• Delivery and order fulfilment
• Customer communication
• Social media or marketing features

These third parties may process information according to their own privacy policies. We recommend reviewing the privacy policies of third-party services you use through our website.

7. WhatsApp and Customer Communication

If you contact Imported Toy Store through WhatsApp, phone, email, or another communication channel, we may receive and use the information you provide to respond to your enquiry, assist with an order, or provide customer support.

Please do not send sensitive personal information through WhatsApp or other communication channels unless it is necessary for your enquiry or order.

8. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure. You use our website at your own risk.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for purposes such as processing orders, providing customer support, maintaining business records, resolving disputes, complying with legal requirements, and protecting our website.

When information is no longer required, we may securely delete or anonymise it where appropriate.

10. Your Privacy Choices

Depending on the information we hold about you, you may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Ask questions about how your information is being used
• Opt out of promotional communications

Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

11. Children’s Privacy

Imported Toy Store sells products intended for children, but our website is intended to be used by parents, guardians, and other adults who purchase products for children.

We do not knowingly ask children to provide personal information for the purpose of making purchases. If you believe that a child has provided personal information to us without appropriate consent, please contact us so we can review and take appropriate action.

12. Links to Other Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Business Name: Imported Toy Store
Website: [https://importedtoystore.com/]
Email: [support@importedtoystore.com]
Phone / WhatsApp: [+923124918718]
Location: Pakistan

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.