Fast & Reliable Delivery

At Imported Toy Store, we want to make your shopping experience simple and convenient. This Shipping Policy explains how we process, dispatch, and deliver your orders within Pakistan.

1. Order Processing

Once your order is successfully placed, we begin processing it as soon as possible.

Orders are generally processed within 1–3 business days, depending on product availability and order volume. Orders placed on weekends or public holidays may be processed on the next business day.

You will receive confirmation of your order through the contact details provided during checkout.

2. Delivery Areas

We currently offer delivery across Pakistan, subject to courier availability in your area.

Delivery may be available to major cities as well as many other locations. Some remote or restricted areas may require additional delivery time or may not be serviceable by our courier partners.

3. Delivery Charges

Delivery charges are calculated separately from the product price and may vary depending on the delivery location, order size, weight, or courier service.

The applicable delivery charges will be shown during the checkout process or communicated to you before your order is confirmed.

We do not offer free shipping unless a specific promotion clearly states otherwise.

4. Estimated Delivery Time

After your order has been dispatched, delivery generally takes approximately:

  • Major Cities: 2–5 business days
  • Other Areas: 3–7 business days
  • Remote Areas: Additional time may be required depending on courier coverage

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, high order volumes, or circumstances outside our control.

5. Order Tracking

Where tracking information is available, we may provide the courier tracking details so you can monitor the progress of your shipment.

Please note that tracking information may take some time to appear after the parcel has been handed over to the courier.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts using the contact information provided with your order.

Please make sure that your name, phone number, and delivery address are correct when placing your order.

If a delivery cannot be completed because the customer is unavailable, the address is incorrect, or the parcel is repeatedly refused, additional delivery charges may apply or the order may be returned to us.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

If an order has already been dispatched and the delivery address needs to be changed, we cannot guarantee that the address can be updated. Any additional charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

8. Delayed or Lost Orders

While we work with reliable courier services, delivery delays can sometimes occur due to circumstances beyond our control.

If your order appears to be significantly delayed, please contact us with your order number and contact details so we can assist you in checking the shipment status.

If a parcel is confirmed as lost by the courier, we will work with the courier to resolve the issue and determine the appropriate next step.

9. Damaged Packages

Please check your parcel when it is delivered.

If the package appears seriously damaged, please take photographs or a video of the package before opening it, if possible. If the product inside is damaged, contact us as soon as possible with your order number, photographs, and relevant details.

For more information about damaged, defective, or incorrect products, please refer to our Refund Policy.

10. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are expected to provide accurate contact and delivery information and accept the order when delivered.

Repeatedly placing orders and refusing or failing to accept them may affect your ability to place future COD orders.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery services, courier arrangements, or business practices.

Any changes will be posted on this page with an updated Last Updated date.

12. Contact Us

If you have any questions about your order or delivery, please contact us using the contact information provided on our website.

Imported Toy Store
Email: [support@importedtoystore.com]
Phone / WhatsApp: [+923124918718]
Location: Pakistan